Shipping Policy

This Shipping Policy applies to orders placed through Norevl. It explains processing times, shipping options, delivery estimates, tracking, and what to do if a delivery problem occurs.

1. Order Processing

Orders are normally prepared for shipment within 1–3 business days after payment is successfully authorized. Business days do not include Saturdays, Sundays, or public holidays observed by the parties involved in processing or carrying the shipment.

Processing time is separate from transit time. Orders that require payment review, address clarification, or additional customer information may take longer. We will contact you if we need information that is reasonably necessary to process your order.

2. Shipping Options and Rates

The following shipping options apply unless a different legally required or clearly disclosed product-specific arrangement is shown before purchase:

Shipping method — Charge — Estimated transit time after processing
Standard Shipping — $5.99 USD — 7–12 business days
Expedited Shipping — $11.19 USD — 3–7 business days

Orders with a merchandise subtotal of $55 USD or more qualify for free Standard Shipping. The threshold is calculated after discounts and before any taxes, duties, or other charges, unless the checkout states otherwise as required by law. Free shipping does not automatically upgrade an order to Expedited Shipping.

The shipping methods actually available for your address will be shown at checkout. We do not represent that every method or destination is available for every product or order.

3. Delivery Estimates

Delivery time is the processing period plus the applicable estimated transit time. All timeframes are estimates, not guaranteed delivery dates. Delivery may take longer because of peak-season volume, weather, customs review, carrier disruption, remote destinations, inaccurate address information, security checks, or other circumstances outside our reasonable control.

We do not guarantee delivery before Christmas or any other specific event or date. Customers ordering for a time-sensitive occasion should allow additional time.

4. Shipping Destinations

Destination availability is determined by the shipping options displayed at checkout. If checkout does not accept an address, contact us before ordering. We may cancel and refund an order if we later discover that the item cannot lawfully or reasonably be shipped to the supplied destination.

5. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Review your order confirmation promptly and email service@norevl.com immediately if a correction is needed.

We will try to update an address before processing, but changes are not guaranteed. Once a shipment is in transit, the carrier may be unable to redirect it. Additional costs caused by an incorrect or incomplete address may be deducted from a refund or charged for reshipment where permitted by law and where the issue was not caused by us.

6. Tracking

When tracking is available, the tracking details will be sent to the email address or other contact channel associated with the order. Tracking events may take time to appear after the shipping label is created.

A tracking status is supplied by the carrier and may not update at every stage of transit. If the estimated delivery period has passed and there has been no meaningful update, contact us with your order number.

7. Split Shipments

Items in one order may be sent in separate packages when reasonably necessary. If an order is split, you may receive more than one tracking number and the packages may arrive on different dates. You will not be charged an additional shipping fee solely because we chose to divide the shipment.

8. Customs, Duties, and Import Charges

International shipments may be subject to customs review, import duties, taxes, or handling charges. Any amount collected at checkout will be shown before payment. If a government authority or carrier lawfully charges an amount that was not collected at checkout, responsibility for that amount will be determined by the checkout disclosure and applicable law.

Customs processing may extend delivery time. We cannot alter the declared value of an order or describe a commercial purchase as a gift for customs purposes.

9. Delayed Shipments

If an order is delayed, first review the tracking information and check that the delivery address is correct. You may then contact service@norevl.com. We will review available information and, when appropriate, ask the carrier to investigate.

A delay does not automatically mean the package is lost. Remedies for a materially delayed delivery will depend on the circumstances, carrier findings, our published terms, and applicable consumer law.

10. Delivered but Not Found

If tracking shows “delivered” but you cannot locate the package:

1. check the delivery area, mailbox, building reception, household members, and neighbors where appropriate;
2. confirm that the shipping address on the order is correct;
3. contact the carrier for delivery details; and
4. email us promptly with your order number and the steps already taken.

We may ask for reasonable information needed to open a carrier investigation. We will assess the result under the facts of the case and applicable law.

11. Damaged, Incorrect, or Incomplete Deliveries

Inspect your order after delivery. If it arrives damaged, contains the wrong item, or is incomplete, contact service@norevl.com promptly. Include the order number and clear photographs of the item, outer package, shipping label, and damage or discrepancy where reasonably possible. Do not discard packaging until we have reviewed the issue.

Eligible remedies may include replacement, repair where appropriate, partial refund, full refund, or another remedy required by law. See our Return & Refund Policy for further details.

12. Risk and Mandatory Rights

Risk of loss and title pass as provided by applicable law. Nothing in this policy shifts risk to a consumer earlier than the law permits or limits a non-waivable right relating to late, lost, damaged, or misdelivered goods.

13. Contact Information

Brand: Norevl
Company: Handan Hanwei Suda Network Technology Co., Ltd.
Address: Room 1, Building 3, Jindu Yangguangyuan, Jianshe Road, Feixiang District, Handan City, Hebei Province, China
Email: service@norevl.com
Phone: 13903105758