Cancellation Policy

This Cancellation Policy explains how to request a cancellation or order change from Norevl. It should be read together with our Terms of Purchase, Shipping Policy, and Return & Refund Policy.

1. How to Request a Cancellation

To request cancellation, email service@norevl.com as soon as possible. Use the subject line “Cancellation Request” and include:

- your order number;
- the name and email address used for the order; and
- the item or order you want to cancel.

Submitting a request does not by itself cancel the order. We will review the order status and confirm by email whether cancellation is possible.

2. When an Order Can Be Cancelled

We will make a reasonable effort to cancel an order that has not entered processing or shipment. Orders may move into processing soon after they are placed, so cancellation is not guaranteed even when the request is sent shortly after checkout.

Once an order has been processed for dispatch, handed to a carrier, or shipped, we may be unable to stop it. If cancellation is no longer possible, you may request an eligible return after delivery under our Return & Refund Policy. Mandatory cancellation or withdrawal rights under applicable law remain unaffected.

3. Changes to an Order

Requests to change an item, quantity, shipping address, or shipping method are handled in the same way as cancellation requests. We cannot promise that a change can be made after an order is submitted.

For security, we may ask you to verify order details before changing an address. If the requested change cannot be completed, we may ask you to cancel and place a new order, provided cancellation is still possible. We are not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.

4. Cancellation by Norevl

We may cancel all or part of an order when reasonably necessary, including where:

- an item is unavailable;
- payment is not authorized, is reversed, or cannot be verified;
- order information appears incomplete, inaccurate, or fraudulent;
- a pricing, description, or inventory error materially affects the order;
- shipping to the supplied destination is unavailable; or
- accepting or fulfilling the order would violate applicable law or a binding requirement.

If we cancel an order after payment has been captured, we will issue a refund for the cancelled amount. We will also notify you using the contact details provided with the order.

5. Refunds for Approved Cancellations

Approved cancellation refunds are normally sent to the original payment method. After we issue the refund, it generally takes 5–10 business days to appear, although the timing is controlled by the payment provider or financial institution and may vary.

If only part of an order is cancelled, the refund will normally cover the cancelled item or items and any other amount required by applicable law. Shipping charges will be adjusted where appropriate based on the remaining order and applicable legal requirements.

6. Refused or Unclaimed Deliveries

Refusing a package or failing to collect it is not the same as receiving an approved cancellation. Additional carrier or return costs may arise. Contact us before refusing delivery whenever possible. Any refund for a refused, unclaimed, or undeliverable order will be assessed after the package is returned and inspected, subject to applicable law and the circumstances of the shipment.

7. Statutory Rights

Nothing in this policy limits any cancellation, withdrawal, refund, or other consumer right that cannot lawfully be excluded. Where mandatory law provides more favorable terms, that law will apply.

8. Contact Us

Brand: Norevl
Company: Handan Hanwei Suda Network Technology Co., Ltd.
Address: Room 1, Building 3, Jindu Yangguangyuan, Jianshe Road, Feixiang District, Handan City, Hebei Province, China
Email: service@norevl.com
Phone: 13903105758

Do not send products to the business address without receiving approved return instructions from us.